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Built-in cognitive capabilities for autonomous orchestration

SymbaYou intelligent framework using artificial intelligence (AI) models can predict possible customer journey orchestrations based on customers’ intents and linkages and then recommend journeys.

"Designed in" cognitive capabilities.

Cognitive customer journey orchestrator

SymbaYou artificial intelligence (AI) models can predict possible customer journey orchestrations based on customers’ intents and linkages and then recommend journeys.

Cognitive document data orchestrator

SymbaYou artificial intelligence (AI) models document processing read document like humans, turn documents into meaningful datasets and can predict possible customer journey orchestrations based on document and data context and classifications and then recommend journeys.

SymbaYou cognitive orchestrators are based on artificial intelligence and signal processing which encompasses machine learning, reasoning, natural language processing, human computer interaction and other technologies. SymbaYou applies masking and bidirectional training which therefore better takes into account the context. A few samples are sufficient to build new models. Models can be deployed to different domains. No AI /ML experience is required.

Be it documents, chat bots, recommendation engines, workflows, loyalty systems, order routing, shipping, or optimization systems, there can be numerous products built on SymbaYou AI /ML that tend to make the most out of data and offer a compelling consumer experience.

Document data orchestration.

SymbaYou autonomous qualifies documents, uncovers valuable insights from text, and recommend or initiate the next step.

SymbaYou processes any documents seamlessly. With minimal setup. Regardless type, format, pages, language, source, or layout.

Example document data orchestration use cases.

Freight, shipping, Transport.

Rail, sea and air freight handlers manage many documents for each consignment they handle, ranging from shipping notes, to dangerous goods notes, waybills and bills of lading. The cost and time handling of inbound freight can rise significantly if the accompanying paperwork is not in order. 

SymbaYou enables all shipping and delivery documentation to be captured and to be available in the right format when required.

Supply chain tracebility.

Product traceability allows organizations to track their inventory movements from end-to-end, meaning they track every aspect of manufacturing and distributing, through their operational steps. Product traceability helps these organizations to optimize production or trace their history.

SymbaYou enables all documents to be captured, to be transformed into compliant business process format standards (such as OASIS UBL), orchestation, and digital connections to enable companies to increase the traceability of products, improve the time to market and warehouse management and to reduce data exchange barriers with external providers along the supply chain.

Customer journey orchestration.

SymbaYou omnichannel orchestrator can predict purchase behaviors and nudging changes in shoppers’ online routine.

Example use cases.

Shipping

Determining if there is a need for urgent product delivery and suggesting an optimal shipping method to consumers during purchase.

Mass buying
Predicting shoppers’ tendency for bulk purchases and consolidating the products through intent identification vastly helps cut down the number of trips required for delivery

Promotional rebates

Predicting shoppers’ behavior and providing promotional offers, discounts or incentives for purchases.

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